Return & Refund Policy

Managed by: General Store (generalstore.co.in) is managed by Artan International

At General Store (generalstore.co.in), we strive to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.

🔁 Returns & Exchanges

We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you may request a return or exchange within 7 days.

• Items must be in working or usable, in original condition, and with original packaging
• Proof of purchase (order ID/invoice) is required
• Once approved, we offer exchange only (no refunds)

❌ No Refund Policy

Please note that we do not provide refunds under any circumstances.
Eligible products can only be exchanged for the same or similar item (subject to availability).

🚫 Non-Returnable Items

The following items are not eligible for return or exchange:

• Cosmetics & beauty products
• Food & edible items
• Plants
• Personalized or customized products
• Sale items (discounted products)
• Gift cards

📩 How to Request a Return

To initiate a return or exchange request, please contact us within 7 days of delivery:

📧 Email: generalstoreproductsindia@gmail.com

Include the following details:

• Order ID
• Product name
• Reason for return
• Product images (if damaged/defective)

🔄 Exchange Process

• Once your request is approved, instructions will be shared via email
• After receiving and inspecting the product, we will process the exchange
• Replacement will be shipped based on product availability

⚠️ Important Notes

• Returns without prior approval will not be accepted
• Products damaged due to misuse or improper handling are not eligible
• Shipping charges (if applicable) may be non-refundable

📞 Support

For any queries, feel free to contact us at:
📧 generalstoreproductsindia@gmail.com

 

General Store reserves the right to update or modify this policy at any time without prior notice.